Here at Faith & Nate, we do everything we can to ensure a positive shopping experience, and we always hope you're satisfied with your purchase. However, some things are unavoidable. In the event you are dissatisfied with your Faith & Nate purchase, or your item is damaged during shipping, here is our return policy and procedures:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns and exchanges are offered on same-season items. For example, you may purchase a summer tee and exchange it for another summer tee, but not a holiday shirt.
Additional non-returnable items:
- Any & All Sale Items
- Bath Products
- Gift cards & Gift certificates
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
RETUNS WILL BE ISSUED ON THE CARD USED FOR PURCHASE; NO EXCEPTIONS
(In-store only) IF CASH WAS USED FOR PURCHASE, REFUND WILL BE ISSUED AS CASH; NO EXCEPTIONS
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to:
Faith & Nate
2025 Wall Street, Spring Hill, TN 37174
You will be responsible for paying for your own shipping costs for returning your item, unless your original item arrived to you damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, will vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.